Please read these terms and conditions carefully. They constitute a binding contract between Seyne and you.
1. Security and Information Integrity
Seyne utilizes SSL (Secure Sockets Layer) technology and high-level encryption to ensure all online transactions are safe and secure. By using this site, you agree to provide full, current, and accurate information for all purchases. All personal data provided to us will be treated with the utmost confidence. Any new features, tools, or products added to our store shall also be subject to these Terms and Conditions. We reserve the right to update, change, or replace any part of these terms at our discretion. Your continued use of the website following any updates constitutes acceptance of those changes.
2. Services, Pricing, and Availability
· Price Adjustments: Prices for our products are subject to change without prior notice.
· Taxes & Levies: Prices and shipping charges displayed during checkout do not include import duties, taxes, or local levies for any specific country.
· Inventory: All articles are subject to availability. Seyne reserves the right to limit quantities, alter, or discontinue any service or product without notice.
· Right of Refusal: Seyne reserves the right to refuse service to anyone, for any reason, at any time particularly in cases of suspected fraudulent activity or "buy-and-return" patterns.
3. Deliveries
Domestic (Pakistan):
We endeavor to deliver all orders within a maximum of 7 working days.
· Cash on Delivery (COD): It is mandatory to pay the exact amount in cash at the time of delivery.
· Personalization Policy: To maintain operational security, we do not offer product personalization (embossing/engraving) on COD orders. Personalization is only available for pre-paid orders.
· Open Parcel Policy: As per standard courier security protocols in Pakistan, customers are not permitted to open the parcel before making the full payment to the rider.
4. Refund and Exchange Policy
Seyne operates under a Strict No-Refund Policy.
· Non-Exchangeable Items: Personalized or customized items cannot be returned or exchanged under any circumstances.
· Eligibility for Exchange: Exchanges are only considered for orders processed via Credit, Debit Card or Online Bank Transfer (COD orders are generally not eligible for exchange unless a manufacturing defect is proven).
· Conditions: To qualify for an exchange:
1. Proof of purchase (Order # or Invoice) must be provided.
2. Our Support Team must be notified at Support@seyne.co within 3 days of delivery.
3. Items must be unused, with all tags intact, and in original Seyne packaging.
4. Please note that the customer will be responsible for the cost of shipping the items back to our warehouse
· Value Adjustment: If the new item is of lesser value, the difference is not refunded. If it is of higher value, the customer must pay the difference.
5. Order Cancellation
Orders can only be canceled before they have been processed. Once the order status is marked as "Processed" or "Shipped," cancellation is no longer possible. Seyne reserves the right to cancel orders for reasons including, but not limited to:
· Incomplete or suspicious contact/shipping information.
· Non-response from the customer regarding a query.
· Failure to share payment proof for 'Online Bank Transfer' within 3 working days.
· Refusal History: We reserve the right to cancel orders from customers with a history of refusing COD parcels at the doorstep.
6. Currency and Exchange Rates
All base prices are in Pakistani Rupees (PKR). If you use the currency converter on our site, please note these are estimates. The final transaction amount will be calculated based on the prevailing US Dollar to PKR exchange rate at the time of the transaction. Any additional bank commissions or conversion fees charged by your financial institution are the responsibility of the customer.
7. Product Appearance (Color Variation)
While we strive for 100% color accuracy, leather is a natural material and slight shade variations are inherent to the product. Furthermore, digital screen resolutions vary; Seyne cannot guarantee that your monitor's display of any color will be perfectly accurate.
Natural Leather: As leather is a natural biological material, no two hides are exactly alike. Slight variations in grain pattern, subtle scars, or minor shade differences are not defects; they are the hallmarks of genuine leather and ensure your piece is one-of-a-kind.
Leather Alternatives: Our high-grade leather alternative materials are engineered for consistency, but even these can exhibit slight tonal shifts depending on the dye lot or batch production.
Digital Accuracy: We use professional photography to ensure all color swatches are as close to the physical product as possible. However, the colors you see depend on your device’s screen resolution, brightness settings, and pixel density. Consequently, Seyne cannot guarantee that your monitor's display of any color will be a 100% match to the product in hand. By purchasing, you acknowledge that minor variations between the website image and the physical item are a normal part of the artisanal shopping experience.
8. Force Majeure & Limitation of Liability
Seyne shall not be held liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to: strikes, political unrest, road closures, natural disasters, or courier-side technical glitches. In no event shall Seyne’s liability exceed the purchase price of the specific product in question.
9. Additional Terms & Conditions
· Platform Exclusivity: Please note that the policies outlined above apply exclusively to purchases made through www.seyne.co. For items purchased via third-party retailers or physical partner stores, please refer to their specific return and exchange protocols.
· Sale & Promotional Items: All items purchased during a sale, clearance, or via a promotional code are considered Final Sale. We do not offer refunds, returns, or exchanges on these articles unless a significant manufacturing defect is proven.
· Shipping & Service Fees: Initial shipping, handling, and packaging fees are non-refundable. These represent costs already incurred for the logistics of your order.
· Logistics for Exchanges: Customers are responsible for the cost of shipping and any associated handling fees when sending an item back to our facility for an exchange. We recommend using a trackable courier service, as Seyne cannot be held liable for items lost in transit during a return.
· Right of Refusal: Seyne reserves the ultimate right to refuse any return or exchange request that does not strictly adhere to our quality requirements. Items showing signs of wear, scent, or damage upon arrival at our warehouse will be returned to the sender at their expense.
Contact Information
For any clarifications or complaints, please reach out to our team: Email: Support@seyne.co
Response Time: We aim to review all requests within 3–7 working days.