COD is available for most locations
within Pakistan.

• The "No-Open" Policy: In accordance with courier security protocols, parcels
  cannot be opened before the full payment is made to the delivery agent.
• Personalization:
  To prevent losses on custom-made items, we do not offer embossing
  or personalization on COD orders. These must be pre-paid via Card or Bank
  Transfer.

Refusing
a delivery without a valid reason (e.g., damaged packaging) results in a
financial loss for our e-commerce operations. Seyne maintains an internal
"Risk Registry," and customers with a history of refused deliveries
may be blacklisted from future COD privileges.

No, Personalization is not available on COD orders.

Tracking your Seyne order is a
simple, three-step process:

1. Dispatch Notification: Once your order is verified and leaves our facility,
   we will send a Shipping Confirmation via email and SMS.
2. Access Your Link:
   This message contains your unique Tracking Number and a direct link
   to our courier partner’s website.
3. Real-Time Updates:
   Simply click the link or enter your number on our [Tracking Page] to view
   the real-time status and estimated delivery date of your parcel.

Seyne follows a Strict No-Refund Policy.
However, we offer exchanges in exceptional cases for non-personalized items if
notified within 3 days of delivery. For a comprehensive overview of our
policies, please visit our Terms and Conditions page

No. Once a bag has been personalized with your
initials or custom details, it cannot be returned or exchanged under any
circumstances.

You may cancel your order at any time before
it is processed. Once you receive a "Processed" or
"Shipped" notification, the order can no longer be canceled.

We accept all major Credit/Debit cards, Online Bank
Transfers, and Cash on Delivery (Pakistan only).

Orders may be canceled due to incomplete shipping
information, lack of payment verification for bank transfers, or if our
"Fraud Shield" flags the transaction as high-risk.

• For Leather: To maintain the pristine finish of your leather articles,
  we recommend using a specialized leather care spray applied with a clean microfiber cloth. Avoid exposure to excessive moisture or direct sunlight for
  long periods.
• ·For Leather Alternative products: Please follow the same procedure of
  leather as mentioned above.
• Always store your bag in the provided Seyne dust bag when not in use to
  maintain its finish.

All items purchased during a sale, clearance event,
or via a promotional discount code are considered Final Sale. To
maintain our commitment to accessible luxury and fair pricing, we do not offer
refunds, returns, or exchanges on these articles. We encourage you to review
our Size Guide carefully before finalizing a promotional purchase.

For all exchanges, the customer is responsible for the cost of shipping the item back to the Seyne facility. Additionally, the shipping fee for sending the new exchanged item back to you will also be the responsibility of the customer.